THE PROBLEM
A master's student writing the literature review section of a thesis on urban heat mitigation asks ChatGPT to "summarize the key literature on cool-roof interventions with citations." The response reads like a competent literature review: named authors, plausible journal titles, specific years. Roughly a third of the citations, when checked, do not exist - the model generated statistically plausible author names and titles in the shape of a citation, not references to real papers it retrieved.
This is not a rare glitch. It's a predictable consequence of how a general-purpose chat model generates text: it produces the next most probable token, and a citation-shaped string of tokens is exactly as available to it as a real one, whether or not the underlying paper exists. Submitting this list without checking every entry is the single fastest way to damage a thesis defense.
The problem the student actually has is a workflow problem: they asked a generation tool to do a retrieval task.